Introduction
At Abali Seafoods, we want you to shop with confidence. If you are not satisfied with your purchase, our Returns & Refunds Policy ensures a fair and transparent process for both retail and wholesale customers.
Eligibility for Returns
- Retail Orders: Unopened dried seafood products may be returned within 7 days of receipt.
- Wholesale Orders: Returns are accepted only for damaged or incorrect items. Bulk orders must be inspected upon delivery.
Return Process
- Contact our support team at info@abaliseafoods.com with your order number and reason for return.
- We will provide instructions for returning the product.
- Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Refunds
- Refunds are processed within 5–7 business days after we receive and inspect the returned items.
- Refunds will be issued to the original payment method.
- If you paid via bank transfer, please provide your account details for refund processing.
Exchanges
- If you prefer an exchange instead of a refund, we will arrange for replacement items to be shipped once the returned products are received.
Damaged or Incorrect Items
- If your order arrives damaged or incomplete, contact us immediately.
- We will arrange a replacement, refund, or store credit at no additional cost.
Cancellations
- Orders can be cancelled before dispatch. Once shipped, cancellations must follow the returns process.
Contact Us
For questions about returns or refunds, please email: info@abaliseafoods.com or reach us via Live Chat during support hours.
Abali Seafoods — Freshness from the ocean, delivered with care.