Patients Pantry Port Harcourt
Shipping Policy
We deliver orders across Nigeria using trusted courier partners.
Standard delivery time: 2–5 business days depending on location.
Shipping fees are calculated based on weight and destination.
Free shipping applies to orders above ₦20,000.
Customers may choose local pickup at no extra cost.
Refund Policy
Refund requests must be submitted within 7 days of delivery.
Products must be unused, in original packaging, and accompanied by proof of purchase.
Refunds are processed within 5–10 business days after approval.
Shipping fees are non‑refundable unless the product was damaged or incorrect.
Refunds are issued to the original payment method.
Cancellation / Return / Exchange Policy
Cancellation: Orders can be cancelled within 24 hours of placement if not yet shipped.
Returns: Accepted within 7 days of delivery for eligible products.
Exchanges: Customers may request an exchange for a different size, variant, or replacement product.
Items must be returned in original condition.
Perishable goods (e.g., seafood) are not eligible for return unless damaged or spoiled on arrival.